Questions before renting: how to use the Alugoae chat

Questions before renting that make a difference

Sending a rental request without asking anything first is one of the most common reasons a pickup goes wrong. Using the Alugoae chat before sending the request gives you the chance to confirm that the item is exactly what the listing shows, that the accessories are all there, and that the pickup time works for both sides. A few minutes in the chat can save an entire afternoon.

Before you submit your request, ask at least three direct questions: is the item in good working condition? Are all the listed accessories included? What time is available for pickup? With those answers, you have everything you need to decide with confidence.

Chat with the item owner: what to ask about condition

When you open the chat with the item owner, be specific. For a projector, ask about the lumen output and whether an HDMI cable is included. For a pressure washer, ask if the hose is long enough and which nozzles come with it. For a bouncy castle, ask about the side safety cover and the safety bar. The more specific your question, the easier it is to compare the item's condition at pickup.

If the listing shows photos with a recent date, that is a good sign that the owner regularly records the item's condition. If close-up photos are missing, ask for one through the chat before confirming. Taking your own photos at pickup is a good habit that protects you at return time.

• Is the item working normally?
• Are all accessories listed in the ad included?
• Can you share photos of the current condition?
• Are there any usage restrictions I should know about?

Agree on pickup time and deposit before confirming

Two things often cause confusion and deserve attention before you send the request: the pickup time and the deposit amount. Ask the owner when the item is available and whether there is a preferred return window. Owners who rent frequently often have fixed schedules, such as Saturday mornings or weekday evenings in Itajaí.

The deposit is agreed between the two parties and acts as a guarantee in case the item is damaged or returned late. For tools in Navegantes and Itajaí, deposits typically run between R$ 50 and R$ 150; for electronics such as cameras and projectors, the figure can reach R$ 200 to R$ 400 depending on the item's value. Agree on the exact amount in the chat and keep the record there in writing.

Why contact is hidden until the owner accepts

On Alugoae, contact being released after acceptance is a protection rule for both sides. Until the owner accepts the request, phone numbers, email addresses and external links do not appear in the chat. This prevents the negotiation from leaving the platform before any confirmation exists, and it protects both the person renting and the person listing.

Once the owner accepts, both parties' WhatsApp numbers become visible in the conversation. If payment is made through the site via Pix, the contact appears after payment is confirmed, not before. This flow ensures that the booking is real before any arrangement is made outside the platform.

Block and report: when and how to use them

If someone asks for a phone number or an external link through the chat before acceptance, or if the conversation becomes inappropriate, Alugoae provides a block button and a report button directly on the chat screen. Using either of them requires no detour and no prior contact with the support team.

The team receives the report, reviews the listing or the behavior flagged, and takes the appropriate steps. This mechanism keeps the platform reliable for everyone who lists items and for everyone who looks for something to rent in Itajaí, Balneário Camboriú and Navegantes. When something feels off, the report button is the right move.