How Rental Payment Works: the Full Flow
Payment on Alugoae follows a clear sequence. After the renter sends a reservation request and the owner accepts, the platform provides a Pix key for payment. Before acceptance, no money changes hands and contact details stay hidden in the chat. Only after payment confirmation does WhatsApp become available for both parties.
This flow protects both sides. The renter pays only after knowing the requested dates were accepted. The owner releases contact only after the payment is confirmed. The reserved dates are locked in the listing calendar throughout the process, preventing double bookings.
Paying by Pix: the Transfer Goes to the Platform
The Pix transfer does not go directly to the item owner — it goes to Alugoae, which coordinates the payout after the return is confirmed. This applies whether renting a pressure washer in Itajaí or a party tent in Balneário Camboriú.
The payment window is 24 hours from acceptance. If that deadline passes without a confirmed transfer, the reservation is cancelled and the dates return to the listing calendar. Paying immediately after the acceptance avoids losing the reserved slot.
What Happens in the 24 Hours After Payment
Once the Pix transfer is received, the Alugoae team confirms the payment and completes the reservation. After that confirmation, the WhatsApp numbers of both the renter and the owner appear in the chat, making it possible to arrange pickup time, address and any practical details about the item.
If 24 hours go by without a confirmed payment, the reservation is cancelled automatically. The renter must submit a new request, subject to the item's availability and the owner's schedule. The earlier the payment is made after acceptance, the lower the risk of losing the booking.
Transfer to the Owner: When the Money Arrives
The owner is not paid at the moment the renter transfers. Alugoae waits for the rental to end: when the item is returned and the owner confirms the return in the panel, the system processes the payout. The renter knows the money is only released after the confirmed handover.
The return confirmation is logged with time and date in the owner's panel, in the pickups and returns schedule. Any delay in return affects the transfer timing, so agreeing on a clear return schedule in the chat helps both sides avoid issues.
5% Commission: Who Pays and How It Is Calculated
Alugoae charges owners a 5% commission on the total value of completed rental days. Listing is free, receiving requests is free, and accepting is free — the fee applies only when the full cycle is completed with a confirmed return.
Example: a projector listed at R$60 per day in Navegantes, rented for 4 days — R$240 gross revenue, R$12 commission (5%), R$228 paid to the owner. The owner's panel includes a simulation tool to test different daily rates before publishing.
Card Payment and In-App Pix: Coming Soon
Alugoae is integrating card and in-app Pix payments, processed by Asaas. Once live, confirmation and contact release will happen fully inside the platform, making the flow faster for both renters and owners.
Frequently asked questions
How does the rental payment work if the owner delays confirming the return?
The transfer stays on hold until the return is confirmed in the panel. It is best to agree on a return time through the chat before pickup. If there is a dispute, the Alugoae team can be contacted through the report button in the chat.
Is it safe to pay for a rental by Pix to the platform instead of directly to the owner?
Yes. The Pix goes to Alugoae, not to the owner directly. This creates a confirmation step before releasing contact and reduces the risk of off-platform arrangements, protecting both sides.
Does the owner transfer include the security deposit as well?
No. The transfer covers only the rental days, minus the 5% commission. The deposit is agreed between the parties directly and returned by the owner when the item comes back in the agreed condition.
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