Delivery checklist: what to record before handing over
Before the item leaves the owner's hands, two minutes of organized documentation go a long way. No special app is needed: a phone camera, good light, and attention to every part of the object are enough. The goal is for the owner and renter to leave the handover with the same understanding of the item's condition, leaving no room for conflicting accounts at return time.
For a projector, document the lens with no scratches, the HDMI cable, the remote with working batteries, and the image projected on a wall. For a power drill, show the chuck, the key, the individual drill bits, and the battery charge indicator. The Alugoae panel has a pickup schedule: check the agreed time there before confirming the handover.
Photos at rental handover: how to do it right
Photos at the rental handover act as shared memory. The recommended practice is to take them with the renter present, so both parties see the same angle at the same time. When the camera records the date and time automatically, the file already carries the proof with no extra note needed.
The angle matters: one general shot of the entire item, then one shot of each part that could be damaged. A 6x6-meter event canopy? Capture the roof, the aluminum legs, and the bungee attachments. A 15-inch JBL speaker? Show the front grille, the connectors, and the power cable. Sending photos through the Alugoae chat creates a timestamped record visible to both sides.
A 30-second video that proves what words cannot
A short video of up to 30 seconds covers what photos cannot: that the item turns on, that the motor runs without unusual noise, that the sound comes out clean. For a pressure washer, film the motor starting and the water flowing through the nozzle at 40 bar. For a video game console, show the home screen, both controllers responding, and the HDMI cable plugged in. Record before the handover and again at return to make it clear what changed between those two moments, if anything did. The video can go through the Alugoae chat or via WhatsApp after the booking is accepted.
Accessories counted and written confirmation in chat
Accessories are where conflicts tend to surface. A drone typically comes with two extra batteries, a charger, spare propellers, and a carrying case. If the owner lists those items in the ad, the handover needs to confirm each one. Count them in front of the renter and log it in the chat: delivered 2 batteries, 1 charger, 4 propellers, original case.
The Alugoae chat is built exactly for this. The written record in chat serves as documentation of the usage terms, the return time, and the accessories handed over, with a timestamp saved for both parties. WhatsApp becomes available after the booking is accepted, but the chat history on the platform stays accessible if any issue comes up later.
At return: run through the checklist again
At return, the checklist runs in reverse: the owner checks each accessory, turns the item on again, and compares it with the photos from handover. If everything came back as agreed, the owner confirms the return in the panel and the payout for the rental days is released.
If the renter is running late, logging it in chat beforehand helps, and both parties can agree on whether an extra daily rate applies. The panel sends reminders to help the renter keep the deadline. If there is damage, the agreed deposit between the parties is the first recourse; the report button on the platform is available when the conversation does not resolve things.
Checklist template to copy and paste in chat
Copy the template below and send it in the Alugoae chat at handover time. Both parties see the same list, the confirmation is saved with date and time, and the checklist becomes part of the booking history.
- Item delivered: ___
- General condition checked (no scratches, dents, or missing parts)
- Accessories counted: ___
- Power-on test: worked (yes / no)
- General photo taken
- Photos of critical parts taken
- 30-second video recorded (item on)
- Return time agreed: ___
- Deposit agreed: R$ ___
- Logged in Alugoae chat: yes
Frequently asked questions
Is the delivery and return checklist required on Alugoae?
It is not required, but it is a practice recommended by the team. A record in photos and in chat protects both parties and makes it easier to resolve any unexpected situation without needing to escalate to the platform.
Do photos at the rental handover need to be sent through the chat?
There is no specific photo field in the chat, but sending images through the conversation creates a timestamped record visible to both owner and renter. Any phone gallery works too, as long as the date is enabled in the camera settings.
How do I avoid rental issues when I do not know the renter?
Following the full checklist, agreeing on a deposit in writing in chat, and taking photos and a video at handover and return are the practices that reduce conflicts the most. The report button is available if the conversation does not resolve things.
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