Every listing is reviewed before it goes live
No item reaches the search results on Alugoae without passing through the team first. Listings with someone else's photos, prohibited products, or inaccurate information are rejected. This protects renters from finding items that do not match the description, and protects owners from having their reputation tied to dishonest listings.
Every listing shows the daily rate, the deposit amount, and the usage rules set by the owner. Renters know exactly what to expect before placing a request. A party tent, for instance, might have a rule about being returned folded a specific way: that is stated upfront, before any booking is confirmed.
The deposit: making sure the item comes back as it left
The deposit is not an arbitrary fee: it is an agreed guarantee that the renter will take care of the item. The amount and payment method are set by the owner and shown in the listing before the booking.
When a drill, a speaker, or a stand-up paddleboard comes back in the same condition it left in, the deposit is returned. If there is damage beyond normal wear, it covers part of the repair or replacement as agreed between the parties. It is not a penalty: it is the simplest way to align expectations on both sides.
Contact details are only shared after acceptance
Before the owner accepts a request, neither side can see the other's phone number. The WhatsApp contact appears in the dashboard only after the owner confirms. This step prevents off-platform agreements that cannot later be verified.
After acceptance, both sides coordinate pickup, return, and payment directly over WhatsApp. Any agreement made in that conversation is saved as a record that can be referenced if a disagreement comes up later.
Photos and messages: the record that protects both sides
Taking photos at pickup and at return is not bureaucracy: it is the most direct proof that the item left in good condition and came back the same way. Alugoae recommends capturing timestamps in every photo.
WhatsApp messages from the moment of acceptance onward form a clear history of everything agreed: pickup time, delivery location, agreed conditions. If anything is disputed, those messages are the starting point for resolving it.
Report button: when something goes wrong
Every listing on Alugoae has a report button. If an item looks different from the listing, the photos do not match reality, or anything happens outside what was agreed, the report goes directly to the team for review.
The goal is not to penalize over small details: it is to keep listing quality high and ensure that everyone using Alugoae in Itajaí, Balneário Camboriú, and Navegantes finds reliable items and committed owners.
Insurance: what exists today and what is being built
Alugoae does not offer insurance, and no plan includes coverage today. The protection available is operational: listing review, deposit, controlled contact, photos, and the report button.
We know that owners and renters ask about insurance. That is why we opened a dedicated page for insurers and brokers with an active registration at SUSEP who want to offer insurance products to this community. We are currently selecting partners. To follow what is being built, visit the insurance page.
Frequently asked questions
Does Alugoae guarantee the item will be in good condition at pickup?
The team reviews every listing before it goes live. The item's physical condition at pickup is confirmed between the parties, which is why timestamped photos matter so much.
Can I arrange the rental directly through WhatsApp, without using the platform?
No. The request must be made and accepted inside Alugoae. Only after acceptance does each side's WhatsApp appear in the dashboard to arrange the practical details.
What should I do if the item I received looks different from the listing?
Use the report button on the listing. The team receives the alert and reviews the case to take appropriate action.
Want to know which insurance partners we are selecting for Alugoae?